Privacy Policy
Protecting your information means protecting yourself. And safeguarding player data is a responsibility that Khela88 takes very seriously. As online safety awareness increases, do you know how your information is being used when you access the Khela88 online casino platform? This Privacy Policy explains how we collect, use, protect, and share your personal information while you engage with our services in Bangladesh.
What We Collect
Khela88 only collects essential data needed to provide secure services, comply with regulations, and enhance user experience. We focus on gathering information responsibly and in accordance with operational requirements.
Information You Provide
This refers to data you share directly during registration, transactions, or interactions.
- Personal Identification: Name, birthdate, mobile number, and email for account verification.
- Account Credentials: Username, password, and security verification details for safe login.
- Financial Information: Bank details required to process deposits and withdrawals securely.
- Support Communications: Messages or transcripts from chat, email, or Telegram for service quality.
Automatic Data Collection
This includes non-personal data gathered automatically to maintain system performance and security.
- Device & Browser Data: Technical details to optimize compatibility and platform access.
- IP & General Location: Broad location and IP for fraud prevention and security checks.
- Usage Activity: Browsing duration, page interactions, frequency, and system logs for improvement.
Optional & Consent-Based Information
This data is collected only when you voluntarily choose to provide it.
- Marketing Preferences: Communication choices for receiving offers, updates, and promotions.
- User Feedback: Survey responses or UX reviews to enhance features and services.
- Participation Data: Information submitted for contests, lucky draws, or promotional events.
How We Use Your Data
Khela88 uses personal information for legitimate and operational purposes, ensuring users receive a secure and smooth platform experience. We do not use data beyond what is reasonably required for service delivery.
Your data is used to:
- Create & Manage Your Account: Enable registration, login, and access to services
- Process Transactions: Facilitate deposits, withdrawals, and banking verification
- Improve Platform Functionality: Enhance navigation, fix issues, optimize performance, and tailor features for Bangladesh users
- Provide Support: Resolve user inquiries, assist with technical issues, and maintain communication records for service quality
- Ensure Safety & Compliance: Monitor for unlawful activity, prevent fraud, and meet regulatory or platform requirements
- Share Important Notifications: Send updates, service changes, or essential account notices
We do not sell or trade user data to external companies for marketing or commercial purposes.
How We Share Your Data
Khela88 limits data sharing to cases where it is required for service operations, legal compliance, or user-requested purposes. Confidentiality is strictly maintained.
| Reason for Sharing | Who Receives the Data | Why It Is Shared |
|---|---|---|
| Legal obligations | Regulatory or authorized bodies | To comply with the law |
| Payment processing | Banking or financial partners | To complete deposit/withdrawal transactions |
| Technical & security operations | Approved service providers | To maintain platform services and safety |
| User consent | As approved by the user | When requested or authorized by the user |
No information is shared for advertising databases, third-party marketing, or unrelated business interests.
How We Protect Your Data
Protecting user data is a continuous responsibility. While no online system can claim zero risk, Khela88 takes practical and industry-aligned measures to safeguard information.
Security Measures Implemented include:
- Encryption Technology: Financial and personal data is transmitted using secure encryption protocols
- Restricted Data Access: Internal access is limited to authorized personnel under confidentiality rules
- Monitoring & Detection: Regular system checks to detect suspicious activities or unauthorized access attempts
- Data Retention Policy: Information is stored only for as long as required to fulfill legal or operational needs, after which it is securely disposed of
Your Rights Regarding Your Data
Khela88 respects user rights over personal data. Depending on regulatory allowances, you may request the following:
- Access: Receive a copy of the personal information held by the platform
- Correction: Update inaccurate or incomplete data
- Deletion: Request removal of data no longer required for legal or operational reasons
- Withdraw Consent: Opt out of non-essential or marketing-related data usage
- Raise Concerns: Ask questions or file a complaint about data handling practices
We will respond to all valid requests in a timely and compliant manner.
Changes To This Privacy Policy
Khela88 may revise this Privacy Policy periodically to align with platform updates, legal requirements, or improved data protection practices. Users will be notified of major changes through the platform or relevant communication channels. We encourage users to review the policy occasionally to stay informed.
Contact Information
For any concerns or questions, you can contact Khela88 through the following methods:
- Live Chat Support: Reach our support directly via the website for quick assistance.
- Email (CS@khela88bd.com): Best for formal or detailed requests, including data access, corrections, complaints, or policy clarification.
- Telegram (@khela88official): A convenient channel for Bangladesh users preferring mobile messaging apps.